Return Policy
You are very welcome to visit the "Micisty Global Net Red Underwear Website" (hereinafter referred to as this website). In order to allow you to use the services and information of this website with peace of mind, we hereby explain to you the return, exchange, refund and shipping costs of this website Policies to protect your rights, please read the following carefully:
[Return, Exchange and Refund Policy]
1. Commodity appreciation period
In accordance with the provisions of the Consumer Protection Law, there is a 7-day product appreciation period (7 days including holidays) from the time the product arrives in your hand.
If you need to return the goods, please contact the customer service staff within 7 days after receiving the goods, and provide "name", "order number", "contact number", "returned product name", "returning reason and photo", etc. After receiving the information, the customer service staff will assist you to return and exchange the goods.
Customer service mailbox: ttfpage@gmail.com
Customer Service Hotline: 0905-818-356
Two, return and exchange instructions
The returned goods must be defaced or faulty caused by uncut labels or non-artificial defects, and the original packaging shall be kept intact. Otherwise, returns will not be accepted.
*Returns cannot be accepted in the following situations:
1) A product appreciation period of more than seven days.
2) The product has been marked or damaged due to human factors, such as stains, malfunctions, damage, abrasion, abrasions, scratches, and dirt.
3) The packaging of the returned goods is damaged or incomplete, or the goods and accessories are not complete.
4) Malicious or large returns.
5) Those who apply for return or refund due to personal factors, if they order the same product again next time, they cannot request another return or refund.
Third, the return process
Contact customer service staff → confirm the exchangeable item → pack the complete product → you can directly send it back to our company (pay on collection) at your own convenient time and method, and our company will be responsible for the freight.
Four, refund instructions
Credit card payer: After confirming the successful return, the payment will be directly refunded to the original credit card account of the payment.
Remittance payer: After confirming the successful return, transfer the refund fee to the bank account you provided.
[Freight and policy]
1. Shipping method and freight
Taiwan area:
1) 7-11/Family Pick up without payment, shipping fee is NT$145
2) SF Express or Black Cat Express (delivery takes 3-7 days) Shipping fee is NT$110
China, Hong Kong, Macau area: SF Express Shipping fee is NT$120
Malaysia, Singapore: SF Express, shipping fee is NT$370
Thailand: SF Express, shipping cost NT$550
Canada, the United States: SF Express, freight NT$750
United Kingdom: SF Express, shipping cost NT$880
*Buyer pays for international shipping and import duties
2. Delivery method and time
7-11/Family Pickup without payment: Number of days (working days. Excluding holidays) 3-7 days
SF Express or Black Cat Express: Number of days (working days. Excluding holidays) 3-7 days
Three, shipping restrictions
If due to special emergency force majeure factors, the logistics company cannot deliver to the buyer, we will notify the buyer immediately and perform subsequent postponed shipments or refund of the payment.
